Online insurer triggers market shift
Breakthrough: In 2008, a well-known insurance company introduced one of the first online insurers in the market. This was a breakthrough because it meant that the insurance company started doing business directly with customers. Prior to that, the company only sold insurance indirectly through intermediaries. The key factors were agility and speed, enabling clear and difficult choices to be made. Speed was particularly important to be the first to introduce the market and become a leader.
Impact: The arrival of this and other online insurers significantly changed the market for property insurance. The market became more transparent, premiums decreased, but margins also decreased. The fact that the parent company was a pioneer in online insurance helped it maintain its position as a major player. The online insurer has also successfully entered the health insurance market, resulting in a more than 50% increase in the total number of health insurance policyholders for the parent company in the year of its introduction.
The Christian Education Group (COG) is undergoing a challenging educational transformation. The aim is to provide tools for flexibilizing vocational education, enabling students to choose “their own path and destination.” This aligns with the government’s directive for increased flexibility in education.
The Dutch Water Authority Bank (NWB Bank) approached Turner with a specific request: help us become better at change so that we can handle it ourselves in the future. Onno Zwaagstra, along with Martijn Suiker, Turner’s Financial Services Advisor, drafted the plan. They assisted client Bas van Eenige of NWB Bank in its implementation. Now, a year later, there is a department managing the bank’s change portfolio that everyone at NWB Bank is enthusiastic about. The breakthrough in execution came with the choice of a simple and clearly formulated plan: ‘Setting policies without people understanding the necessity is not sustainable.’
In the coming years, Liander will face at least a doubling of energy demand and all aspects related to the energy transition. However, the aftercare of projects ‘outside’ on the streets, was not optimally organized. Gert-Jan van ‘t Klooster, regional manager Amsterdam at the Large Consumption Reconstructions and Networks (GVRN) department, was tasked with streamlining aftercare and enlisted Turner for the execution of the plans.
As the CEO of Merford, a specialist in sound management, acoustic materials, and doors, Robbert-Jan Ter Horst worked with Turner Strategy Execution to challenge his plans for the future. The result: a sharply formulated strategy that is already yielding results. The Board of Supervisors and shareholders have fully supported the strategy.
UWV WERKbedrijf, part of the Employee Insurance Agency (UWV) in the Netherlands, supports job seekers through labor mediation and reintegration services. Like many other service delivery organizations, their services have become highly digitized in recent years, relying on individuals’ own responsibility and self-reliance. However, job seekers, particularly those facing employment barriers, still have a continuing need for personal contact and customized support.
The National Education Lab AI (NOLAI), funded by the National Growth Fund, represents the largest public investment globally in the field of AI and education. No other country has allocated eighty million euros specifically for a lab focused on AI in primary and secondary education. This project stands as one of Turner’s most prestigious involvements to date. Driven by the passionate initiator, Inge Molenaar from Radboud University, the lab faces the tremendous challenge of bringing together education, science, and the business community. However, the benefits for all stakeholders will not be immediate.
Executable growth strategy and conditions for execution
A multinational has globally integrated its autonomous operating companies into ‘one operating company’ per country.
Breakthrough: This integration took place ten years ago, but is still known as a successful case in business management
De Vereende, an insurance company specializing in special risks, aimed to achieve higher efficiency, create room for new initiatives, and improve customer and employee satisfaction. The company enlisted the help of Turner to conduct a quick scan of all core processes. “We needed assistance because we didn’t yet have the knowledge and expertise in-house,” says Bert Sonneveld, Marketing and Underwriting Manager.