Study on online platforms in the financial services industry

Online platforms are hot. In retail, social media, tourism, taxi rides and other markets: online platforms are connecting supply and demand —and often outperforming traditional companies that merely offer products or services. The financial services industry will also be affected by these developments – that’s what Turner’s Antal Ruiter, Dodijn Velema and Thijs Venneman conclude after a study into online platforms. The consultants talked to 40 managers and board members of 25 financial institutions in The Netherlands.

92% of managers of financial institutions believe paltformization is inevitable

From startup to large corporate, from insurance broker to consumer bank to regulatory authorities – online platforms are high on each manager’s agenda. Organisations are looking to join a platform, set up their own platform or transforming into a platform-organisation. A major driving force behind these developments is the fear of Big Techs entering the financial services industry with their powerful platforms. This development is already in full swing in South East Asia.

“We feel like an elephant on the savannah. We’re big and strong now, but with these new developments, we’ve become prey for the poachers in the bush.” – a large insurance company

75% is still deciding on its platform strategy

Despite their ambitions and fears, most of the established institutions are still drawing up their strategies instead of executing them. A major pitfall is what we call ‘market-stall-thinking’. Being a market manager is fundamentally different from running a market stall. A large majority of managers and board members we spoke to acknowledged this. If you don’t accept that online marketplaces are fundamentally different, your efforts are bound to fail. The majority of managers and board members at the bigger organizations we spoke to agree that a paradigm shift is necessary.

“We want to be involved in this platform-trend, but it’s hard to go beyond a couple of experiments and participations.” – a large bank

10 recommendations for executing your platform strategy


The study also provides a insights into how a platform organisation works. The consultants also share different strategies financial services companies can follow when it comes to dwaling with platformization. Also, they provide ten recommendations for executing a platform strategy.

Meet the authors

All insights of our specialists on platformization.


We would like to get to know you. Do not hesitate to contact us if you have any questions!

Huize de Boom
Arnhemseweg 107
3832 GK Leusden

Phone: +31 (0)33 – 285 93 00



This website uses cookies to ensure you get the best experience on our website. By continuing to browse on this website, you accept the use of cookies for the above purposes.​