Grow from a small core
Breakthrough: The e-commerce company rapidly replaced traditional physical department stores for the Dutch consumers. With its product range, it can adapt to changing needs almost daily and boasts a delivery service that is nearly faster than self-pickup. However, it doesn’t mean there are no challenges, trade-offs, or tough choices. The business model is intricate. Yet, in the digital world, experimentation is the key verb. Operational experimentation based on real data, forecasts (seasonal/pattern recognition), and customer characteristics (unique attributes instead of segments) is the game where the difference is made, constantly seeking breakthroughs in performance improvement.
Impact: Execution is the strategy of this e-commerce company. The development is never stable. Developing a continually evolving paradigm based on both hard data and the professionals’ instinct who understand emerging trends is an ongoing process. But the company started somewhere. And that’s what makes this case special: the implementation and strategy progressed hand in hand. Small became bigger. Practice made perfect. Mistakes provided new learning moments. The company has evolved from a single core application, a balancing act with impact.
As the CEO of Merford, a specialist in sound management, acoustic materials, and doors, Robbert-Jan Ter Horst worked with Turner Strategy Execution to challenge his plans for the future. The result: a sharply formulated strategy that is already yielding results. The Board of Supervisors and shareholders have fully supported the strategy.
UWV WERKbedrijf, part of the Employee Insurance Agency (UWV) in the Netherlands, supports job seekers through labor mediation and reintegration services. Like many other service delivery organizations, their services have become highly digitized in recent years, relying on individuals’ own responsibility and self-reliance. However, job seekers, particularly those facing employment barriers, still have a continuing need for personal contact and customized support.
Executable growth strategy and conditions for execution
A multinational has globally integrated its autonomous operating companies into ‘one operating company’ per country.
Breakthrough: This integration took place ten years ago, but is still known as a successful case in business management
De Vereende, an insurance company specializing in special risks, aimed to achieve higher efficiency, create room for new initiatives, and improve customer and employee satisfaction. The company enlisted the help of Turner to conduct a quick scan of all core processes. “We needed assistance because we didn’t yet have the knowledge and expertise in-house,” says Bert Sonneveld, Marketing and Underwriting Manager.
Belron Netherlands, known for brands such as Carglass, Autotaalglas, and GlasGarage, operates in a shrinking market where there is a decreasing demand for windshield replacement or repair. Turner has supported Belron in finding a future-proof and growth-oriented business model.
Breakthrough: The cooperative has chosen a growth strategy that is partially realized through acquisitions.
Breakthrough: The last years of the first decade of this century were challenging for the financial sector. The financial service provider was under significant pressure to realize strategic choices. The life insurance market had completely collapsed, and the mortgage market was also performing poorly.