Seeking agility

Breakthrough: Daily stand-up meetings serve as the foundation for maintaining and improving the workflow, with a clear process architecture that provides an overview. This is the essence of a well-chosen architecture—it allows for working from a position of clarity. And work gets done. Each morning, all operational teams in the organization, along with their team leaders, hold a maximum ten-minute daily stand-up meeting to learn from the previous day and plan for the current day. Actions are assigned directly to team members whenever possible, while improvement initiatives are directed to the process improvement team. If necessary, escalation to department heads or the management team occurs within an hour. Visual management is supported by improvement boards. For organizational-level development, a chain improvement team ensures the integration of process improvements from the teams and develops enhancements across the chain. This chain improvement team provides a renewed release of the process architecture every six months and implements it through the organization.

Impact: The introduction of daily stand-up meetings has led to a more agile organization. Employees and teams have better visibility and control over their work, focusing on aspects such as lead time (at least 96% delivery on time), waste reduction (5% reduction per year), increased safety, and lower costs. Key performance indicators (KPIs) vary by process and align with the goals set by management. The process architecture provides the framework for maintenance and further development.