{"id":54912,"date":"2026-08-24T11:52:27","date_gmt":"2026-08-24T09:52:27","guid":{"rendered":"http:\/\/www.turner.nl\/uncategorized\/breakthrough-in-primary-care\/"},"modified":"2026-08-24T11:52:41","modified_gmt":"2026-08-24T09:52:41","slug":"breakthrough-in-primary-care","status":"publish","type":"post","link":"https:\/\/www.turner.nl\/en\/healthcare\/breakthrough-in-primary-care\/","title":{"rendered":"Breakthrough in Primary Care"},"content":{"rendered":"\t\t
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The Right Healthcare in the Right Place<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Breakthrough in First-Line Healthcare<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Spreekuur.nl is a great example of how digital healthcare makes it possible to provide the Right Care in the Right Place. With this triage and diagnosis app, patients can take the first steps in primary care on their own. Turner is helping to achieve these\u2014and other\u2014breakthroughs in providing the Right Healthcare in the Right Place. <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Spreekuur.nl<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Spreekuur<\/a> is an app that provides access to healthcare advice at any time of day. Patients perform their own triage by answering questions (based on NHG guidelines and NTS standards).  and, when applicable, uploading photos. This ensures that the primary care physician is well-prepared and can make a diagnosis more quickly. In this case, it became apparent that: <\/p>\n

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  1. Using the Spreekuur.nl app, approximately 32%<\/strong> more patients can be treated per hour compared to in-person and telephone consultations.<\/li>
  2. The time a healthcare professional (triage nurse, primary care physician, assistant) spends with a patient is 8\u201311 minutes shorter<\/strong> in the consultation process. This is 36\u201350% shorter than an in-person consultation in the standard process.<\/span><\/li>\n
  3. Of the consultations during<\/strong> office hours , a large majority<\/strong> would normally have been in-person consultations<\/strong> (according to general practitioners). Conducting consultations digitally could save approximately 100 FTEs in the Netherlands, assuming full adoption and efficiency. <\/li>\n
  4. The NPS score of 54 is very high<\/strong>, despite the fact that some of the healthcare provider’s work is being shifted to the patient.<\/li>\n
  5. The total turnaround time for the patient\u2014from triage to diagnosis\u2014can be<\/strong> shortened<\/strong> through the digital process.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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