A concrete plan has now been drawn up that identifies five areas for improvement. By focusing on these areas, HMC will ultimately gain better control over its stores’ finances and procurement process.

To begin with, the HMC needs to improve its ordering procedure for both students and faculty. This will contribute to a more streamlined purchasing process and better financial management. Furthermore, the procurement policy must be professionalized, with the goal of improving the quality of the procurement process. This also involves streamlining the product assortment for the stores.

Furthermore, it is important to optimize inventory management and inventory tracking. This should lead to a better understanding of available inventory, more effective use of inventory locations, and optimal deployment of staff. A fourth area for improvement is in the field of administration. Streamlining these processes will provide greater transparency into the flow of goods, enable smarter purchasing, and keep administrative efforts to a minimum.

Finally, it is important to provide proper guidance on the improvements and changes implemented during the improvement process. This ensures that the planned actions are effectively carried out and the intended results are achieved.

Consultants Femke van den Wall Bake, Fred Conijn, and Alex Crezee were involved in this Turner project.