Spreekuur is an app that provides access to healthcare advice at any time of day. Patients perform their own triage by answering questions (based on NHG guidelines and NTS standards).  and, when applicable, uploading photos. This ensures that the primary care physician is well-prepared and can make a diagnosis more quickly. In this case, it became apparent that:

1. Using the Spreekuur.nl app, approximately 32% more patients can be treated per hour compared to in-person and telephone consultations.
2. The time a healthcare professional (triage nurse, primary care physician, assistant) spends with a patient is 8–11 minutes shorter in the consultation process. This is 36–50% shorter than an in-person consultation in the standard process.
3. Of the consultations during office hours , a large majority would normally have been in-person consultations (according to general practitioners). Conducting consultations digitally could save approximately 100 FTEs in the Netherlands, assuming full adoption and efficiency.
4. The NPS score of 54 is very high, despite the fact that some of the healthcare provider’s work is being shifted to the patient.
5. The total turnaround time for the patient—from triage to diagnosis—can be shortened through the digital process.