Information provider introduces new service delivery concepts
Breakthrough: As part of the transition to an effective Go-To-Market strategy per customer segment, the legal division of a major information provider in the Netherlands implemented new service delivery concepts
Research laboratory for the environmental and food market seeking agility
Breakthrough: Daily stand-up meetings serve as the foundation for maintaining and improving the workflow, with a clear process architecture that provides an overview.
Top-4 law firm. Enhanced employee and client satisfaction through continuous improvement implementation
Breakthrough: A law firm consists of professionals such as lawyers, notaries, and tax advisors. Traditionally, the firm followed the path dictated by the content of the work.
Faculty of a university college
Breakthrough: Check-in of improvement teams within the programs. To address the disappointing educational outcomes of the faculty, several improvement teams within the programs initiated a check-in with the involved teaching teams.
An international bank. Selling benefits following changes.
Breakthrough: Harvesting short-cycle benefits. Various change initiatives have been initiated in different areas of this international bank, requiring implementation across diverse countries.