News

All our news items, reports, blogs and other publications.

Healthcare
Alexander Bruinsma

Klimmendaal

At the initiative of Verstegen Accountants in Dordrecht, Edwin Schippers of Turner conducted an organizational assessment of Klimmendaal, a rehabilitation center headquartered in Arnhem. The organization was facing several challenges: the aftermath of a previous merger, the COVID-19 crisis, and, as a result, an overly ambitious change agenda. CEO Martijn Kuit was pleased with the advice to take a step back.

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Blog
Roel Veldhuizen

Educational Portfolio Management: Don’t Get Stuck in Dilemmas—Make Clear Choices

Educational institutions can no longer afford to operate in isolation. “Through mergers and collaborations, we are able to retain talent for the region and continue to invest in high-quality Education,” says Jos Van Kessel, chair of the Board of Directors at Koning Willem 1 College in the Northeast Brabant labor market region. The introduction of a Community Council—comprising representatives from government, the business community, and the Education sector—provides support and assistance in decision-making. At the same time, he also recognizes the importance of continuing to encourage dissent in the process: “It’s okay if there’s some friction.”

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Turner Healthcare Services
Health innovation
Alexander Bruinsma

Healthcare Innovation Monitor

Healthcare Innovation The Healthcare Innovation Monitor Learning Together from the COVID-19 Crisis What exactly is making major changes possible right now during the COVID-19 crisis?

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Financial Services
Alexander Bruinsma

Aegon

Business Property Damage Transition Aegon Netherlands Clear Vision Driven by core values New criteria as the deciding factor From Vision to Execution Insurer Aegon has

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college
Corona lessons
Alexander Bruinsma

What Educational Institutions Need to Do Now to Continue Innovating After the COVID-19 Crisis

It’s all hands on deck in education: all schools are closed, teachers are sick, and yet classes must go on. A lot is being asked of teachers, support staff, and administrators right now to get the situation under control. It’s all very frustrating, but it also presents some great opportunities—opportunities to really accelerate educational innovation. What can you do now to keep innovating after the COVID-19 crisis?

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Blog
Alexander Bruinsma

Column by Peter de Bruin | Vaccination Hesitancy Exposes the DNA of the Healthcare System

Sometimes it takes a crisis to gain insight into your own DNA, writes Peter de Bruin. In the healthcare sector, the slow vaccination rollout makes it clear that there is nothing wrong with healthcare in the Netherlands—but there is certainly something wrong with how it is organized. We need more scale and collaboration. We need to support the healthcare system and combat fragmentation. The many healthcare administrators, virologists, and other medical professionals who have publicly expressed their surprise have a point. Thanks to the coronavirus, the healthcare system now has a better understanding.

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Peter de Bruin
Blog
Alexander Bruinsma

Column by Peter de Bruin | “Letting Go of the Patient”

Healthcare in the Netherlands is of high quality. Yet it costs a lot of money and requires more people than we have. Can we do better? Yes, but that requires collaboration. This is difficult to achieve because of the many “mine versus yours” debates about money, data, systems, etc., fueled by the sense of responsibility for “my” patient. Collaboration is only possible with—and through—administrators and healthcare professionals who are willing to move forward by letting go of the old ways.

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notebook hand
Digital & Commercial excellence
Alexander Bruinsma

NHL and Stenden

Collaboration Model and Transition Path for a Merger NHL and Stenden Shared Ambitions and Opportunities Coordination of the Entire Program Higher-quality education and research NHL

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Turner Artificial Intelligence
Artificial Intelligence
Alexander Bruinsma

Big Data and AI: Where Do You Stand?

Big Data and AI: Where Do You Stand?
Turner data scientist Egbert Clevers reflects in the car on the ubiquity of big data and AI. Everyone uses AI. But how many organizations are actively using AI themselves to drive change, make improvements, and innovate? And where do you stand on this?

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Hospital Study
Artificial Intelligence
Alexander Bruinsma

Innovating with Data in Healthcare?

Artificial Intelligence Innovating with data in Healthcare? Oil the machine first. Turner’s healthcare expert Egbert Clevers is already seeing wonderful examples of data-driven innovation in

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Public sector
Alexander Bruinsma

Roundtable Discussion on Implementation Work

Christiaan Gort, Peter Schreuder, and Jacques Pijl of Turner, together with Flevum, organized a roundtable meeting for administrators and executives in the public sector. The topic? The report *Werk Aan Uitvoering* (Work on Implementation), which has gained renewed relevance due to the benefits scandal. Participants in the meeting discussed the report’s findings. What is needed to reform implementation?

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Education
Alexander Bruinsma

The Story of the College of Woodworking and Furniture Design and Turner

This year, we can call ourselves the No. 1 strategy consulting firm and have the highest customer satisfaction rating of all consulting firms. What lies behind this achievement—both ours and that of our clients? In the series “The Story Behind the Achievement,” we sit down with Marijke van Kampen of the Hout- en Meubileringscollege (HMC). How did Turner help professionalize the HMC’s “shops”? And what does that say about our approach?

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Blog
Alexander Bruinsma

Column by Peter de Bruin | Coronability

In his columns on Strategy Execution, Peter de Bruin has previously argued that the ability to adapt is the best strategy. The coronavirus pandemic shows us that our environment has a greater influence on our behavior than we as humans think we can control. And by extension, the same applies to change management. People don’t want to be changed. However, you can change their context, and then they will adapt to the changing environment. From now on, we’ll call that “Coronability”!

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Public sector
Alexander Bruinsma

Turner’s Research on Strategy Execution in the Public Sector: An Interim Report

The effectiveness of public organizations is very much in the spotlight—more than ever. Turner launched a study on Strategy Execution in public organizations. How effective is the organization’s day-to-day operations? How are change initiatives being handled? More than 30 managers and executives have already participated. Christiaan Gort of Turner provides an interim report: “For most, the fundamentals appear to be in order (‘run’). On the change side (‘change’), however, a number of bottlenecks are emerging.”​

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The Future of Blended Education Has Begun
Corona lessons
Alexander Bruinsma

The Future of Blended Education Has Begun

Turner conducted a survey of more than 1,500 students, faculty, and staff members at six higher education institutions. The study addressed the question on everyone’s mind in education: What can we learn from the COVID-19 pandemic? How do students and faculty at colleges and universities feel about online education? What steps have institutions taken to adapt and organize? The future of education is “blended”—that much is certain. But what exactly will that look like? ​

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Public sector
Alexander Bruinsma

Work in Progress: Toward Agile Implementation Organizations

Christiaan Gort of Turner writes on Platform O, the online platform for public administration, about agile implementing organizations. The report *Werk aan Uitvoering* stipulates that implementing organizations must increase their agility. That’s easier said than done, as Christiaan knows firsthand.

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Education
Alexander Bruinsma

HAS University of Applied Sciences

Accelerated Implementation of the Educational Vision
Flexible and Adaptive Education Made a Reality
A Concrete Vision for Educational Reform
Insights into the Progress of Educational Reform
Self-Assessment for Faculty and Staff

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Media
Alexander Bruinsma

Strategy Execution in the managementboek.nl basic library

“Strategy Execution” is now available in the Basic Library on Managementboek.nl. In this hall of fame of management classics, Jacques Pijl’s bestseller stands alongside 11 other strategy books, including *Good to Great*, *Business Model Generation*, and *Blue Ocean*. “A solid book, a classic that has proven its value,” according to Managementboek.nl​

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Education
Alexander Bruinsma

The Story of HAS University of Applied Sciences and Turner

This year, we can call ourselves the number one strategy consulting firm and have the highest customer satisfaction rating of all consulting firms. What lies behind this achievement—both on our part and that of our clients? In the series “The Story Behind the Achievement,” we sit down with Liz Chermin, (acting) chair of the board of trustees at HAS University of Applied Sciences. Educational institutions, too, must continue to engage in learning—that is this top executive’s philosophy. How does Turner help with that? ​

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Corona lessons
Alexander Bruinsma

Turner Publishes Study Titled “The Future of Blended Education Has Begun”

Turner conducted a survey of more than 1,500 students, faculty, and staff members at six higher education institutions. The study addressed the question on everyone’s mind in education: What can we learn from the COVID-19 pandemic? How do students and faculty at colleges and universities feel about online education? What steps have institutions taken to adapt and organize their operations? The future of education is “blended”—that much is certain. But what exactly will that look like?​

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Blog
Alexander Bruinsma

Column by Peter de Bruin | Ability

In his latest column, Peter de Bruin emphasizes that the way we go about achieving our goal says everything about what we ultimately achieve. When we take responsibility as a unified group, our ability to respond to changing circumstances grows. This is an approach to Strategy Execution that leaders and teams can develop.

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Artificial Intelligence
Alexander Bruinsma

5 Data Governance Tips

Artificial Intelligence 5 Data Governance Tips: Don’t Let Your “Data Lake” Turn Into a “Data Swamp” Frits Korthals Altes of Turner sees many organizations starting

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Corona lessons
Alexander Bruinsma

Turner publishes a research report titled “What Can Vocational Education Learn from the COVID-19 Pandemic?”

Fourteen vocational schools, together with HAS, Radboud University, and Turner, conducted a survey of more than 5,000 teachers, students, and staff members to draw lessons from this period. With a quarter of all MBO institutions participating in the study, the results are representative of the entire sector. Today, on behalf of the participating institutions, we are making the results of this study available to everyone.

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Education
Alexander Bruinsma

Noorderpoort

Digital Innovation in the Classroom ROC Noorderpoort Experimentation in Education Innovation in Attendance Tracking Saving Class Time Digital Innovation is high on the agendas of

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MacBook detail
Financial Services
Alexander Bruinsma

Recommendations for the Implementation of New Payment Standards

“The Right Healthcare in the Right Place”—it’s easier said than done. The patient’s journey often involves navigating many barriers. Yet we know that to provide optimal healthcare, we must break down those barriers. Turner is participating in a regional partnership that is systematically working toward “The Right Care in the Right Place.” How does that work in practice?

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Blog
Alexander Bruinsma

Column by Peter de Bruin | The Corridor

During the pandemic, Peter de Bruin especially misses the hallway—the place where formal and informal interactions come together and things start to happen. What now? In his latest column, he invites us to his home for “the most delicious cappuccino.”

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Corona lessons
Alexander Bruinsma

“Monitoring the Impact of COVID-19 on Vocational Education and Higher Education”

In her letter to the House of Representatives, Minister van Engelshoven of the Ministry of Education, Culture, and Science takes stock of the situation in vocational education and higher education. In it, she outlines the consequences of COVID-19 for students, staff, and institutions in vocational education and higher education. In the letter, she cites the findings of our survey of more than 5,000 students, instructors, and staff members from 16 educational institutions. What conclusions does the minister draw from this?

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Healthcare
Healthcare
Alexander Bruinsma

Regional Leadership

“The Right Healthcare in the Right Place”—it’s easier said than done. The patient’s journey often involves navigating many barriers. Yet we know that to provide optimal healthcare, we must break down those barriers. Peter de Bruin and Femke van den Wall Bake see a regional approach as the best chance for success. Why?

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family doctor
Assignment
Alexander Bruinsma

Breakthrough in Primary Care

Spreekuur.nl is a great example of how digital healthcare makes it possible to provide the Right Care in the Right Place. With this triage and diagnosis app, patients can take the first steps in primary care on their own. Turner is helping to drive these—and other—breakthroughs in “The Right Healthcare in the Right Place.” ​

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Family Doctor Square
Healthcare
Alexander Bruinsma

Digidok

Breakthrough in Primary Care DigiDok Results Treat 32% more patients per hour A virtual consultation can be 36–50% shorter than an in-person consultation 80% of

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Artificial Intelligence
Alexander Bruinsma

Promising Start for the Education Working Group

Monday, November 23 marked the official kickoff of the NLAIC’s Education Working Group. Approximately 225 participants took part in the session—enthusiastic and engaged individuals who want to help advance the use of artificial intelligence in education. What steps have we taken together?

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Healthcare
Alexander Bruinsma

Turner Welcomes Edwin Schippers as Head of the Healthcare Practice

Edwin Schippers will join the company in January as the new head of Turner’s Healthcare practice. With his many years of experience as a strategic advisor to healthcare institutions, Turner is gaining a wealth of healthcare knowledge and expertise. Moreover, he is someone with a passion for strategy and Innovation. A great start to the year for Turner’s growing healthcare practice.​

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Blog
Alexander Bruinsma

Column by Peter de Bruin | Ovatie

In a crisis, sometimes you need to look to an icon for inspiration. Conductor Bernard Haitink is a prime example of leadership. His magic can help us through our crises, argues Peter de Bruin in his first column of 2021. ​

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Financial Services
Alexander Bruinsma

Why Platformization Should Be a Top Priority Right Now

We don’t know exactly what the financial world will look like after the COVID-19 crisis. So far, the impact on banks and insurers appears to be limited. But the pandemic is certainly accelerating the trend toward digitalization in financial services. Thijs Venneman of Turner wonders how this will affect the business models of banks and insurers. Is the platform model truly poised for a BREAKTHROUGH in the financial sector?

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Education
Alexander Bruinsma

The Story of NHL Stenden and Turner

This year, we can call ourselves the No. 1 strategy consulting firm and have the highest customer satisfaction rating of all consulting firms. What lies behind this achievement—both ours and that of our clients? In the series “The Story Behind the Achievement,” we speak with Erica Schaper, chair of the Board of Directors at NHL Stenden University of Applied Sciences. How does this top executive view the collaboration between Turner and NHL Stenden? ​

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Education
Alexander Bruinsma

Gymnasts donate to the Estrela da Favela education project

Turner provides financial and organizational support to the Brazilian educational project Estrela da Favela. This support is especially needed this year. Many Turner employees therefore decided to make an extra contribution around Christmas. Turner’s Evelien Hellenthal provides an update.​

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Blog
Alexander Bruinsma

Column by Peter de Bruin | Curtains

“What is ownership?” Peter de Bruin asks in his final column of 2020. When are you an owner? Owning it all, from recruitment to curtains. Peter de Bruin comes to realize this after choosing a different role. Beyond the “everything and always” mindset, there’s more time for pure enjoyment and added value.​

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Corona lessons
Alexander Bruinsma

Consultancy.nl “How Students View 100% Online Education”

Consultancy.nl reports on our survey of more than 1,500 students, faculty, and staff members from six higher education institutions. The article focuses on the students’ perspective: How do they experience 100% online education? And what mix of learning formats do they consider ideal? ​

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Public sector
Alexander Bruinsma

Give the performance room to breathe

Christiaan Gort of Turner writes on Platform O, the online platform for public administration, about the human touch in implementing organizations. What can politicians and policymakers do to bring that back? Well, absolutely nothing! His argument is that we should, above all, give the implementing organizations the space they need.

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AI Turner Phone
Corona lessons
Alexander Bruinsma

Consultancy.nl | Education Must Prepare for a Blended Future

Consultancy.nl reports on our survey of more than 1,500 students, faculty, and staff members from six higher education institutions. The platform covered the recommendations made by our education experts. What is the best blend of education for the future? And how can institutions best approach this?​

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Education
Alexander Bruinsma

The Hague University of Applied Sciences

Faster assistance for students
Clear responsibilities for teaching and education support staff
A practical improvement plan for a critical process: testing and examinations. Accelerating progress on challenging issues: fraud detection and online testing

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Education
Alexander Bruinsma

The Story of The Hague University of Applied Sciences and Turner

This year, we can call ourselves the No. 1 strategy consulting firm and have the highest customer satisfaction rating of all consulting firms. What lies behind this achievement—both ours and that of our clients? In the series “The Story Behind the Achievement,” we speak with Rob Soekhlal, interim manager of the faculty office, and Christian Brouwer, an instructor at the PABO. How has Turner helped improve collaboration between teaching and education support staff? And what benefits does that bring to the students?

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BSF Ronald van Lier
Financial Services
Alexander Bruinsma

The Story of Bureau BS&F and Turner

This year, we can call ourselves the No. 1 strategy consulting firm and have the highest customer satisfaction rating of all consulting firms. What lies behind this achievement by us and our clients? In the series “The Story Behind the Achievement,” we sit down with BS&F’s Managing Director, Ronald van Lier. How did Turner help transform a collective health insurance plan for vulnerable residents into a platform for social security and healthcare? And what does that say about our approach?

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Blog
Alexander Bruinsma

Column by Peter de Bruin | “Fist”

Peter de Bruin is curious to see how we’ll greet each other again after this wave of the coronavirus. The distance was awful, but it also had its positive side. Sometimes you need distance to appreciate what you have together. That’s important even after the pandemic. Do digital meetings create distance?

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Artificial Intelligence
Alexander Bruinsma

Kickoff of AI in Education Month

The Dutch AI Coalition (NL AIC) is a co-organizer of AI in Education Month. The month of June is therefore packed with (online) events aimed at raising awareness of AI in education. The opening session covered the most important topics.

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Education
Alexander Bruinsma

The Story of Noorderpoort and Turner

This year, we can call ourselves the No. 1 strategy consulting firm and have the highest client satisfaction rating of all consulting firms. What lies behind this achievement—both ours and our clients’? In the series “The Story Behind the Achievement,” we highlight the team efforts of Noorderpoort and Turner. How did we help Noorderpoort chart its strategic course toward 2035? It was a 100% digital process, partly due to the COVID-19 pandemic.​

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Blog
Alexander Bruinsma

Column by Peter de Bruin | “Impassie”

A running coach’s passion is essential for motivating the group to attend weekly sessions. Similarly, the passion of professionals is needed to overcome resistance to collaboration. In Peter de Bruin’s experience, most deadlocks stem from a lack of passion.

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Artificial Intelligence
Alexander Bruinsma

June, AI in Education Month

Jeroen Visscher leads the Education Working Group within the Dutch AI Coalition. In June, the working group will organize “AI in Education Month.” Together with SURF and the Acceleration Program, they have now put together a jam-packed program on artificial intelligence in education.​

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Education
Alexander Bruinsma

The Story of Turner and MBO Amersfoort

This year, we’ve earned the title of the No. 1 strategy consulting firm and have the highest customer satisfaction rating of any consulting firm. What lies behind this achievement by us and our clients? In the series “The Story Behind the Achievement,” we speak with Ruud Mols, director of the Lifelong Learning initiative at MBO Amersfoort. How has Turner helped boost the education of vocational professionals?

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Public sector
Alexander Bruinsma

Research on Effectiveness in Public Organizations

How effective are public organizations in executing their strategy? What challenges do they face? And how can they increase their effectiveness? Turner conducted a study on this topic among 50 managers and executives from 40 public organizations, including both national agencies and municipalities. The title? “Choose as the Key”​

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Artificial Intelligence
Alexander Bruinsma

10 Tips for Implementing Artificial Intelligence in Your Organization

More and more financial institutions are investing in artificial intelligence. However, not all of these AI initiatives are as successful as hoped. Why is that? And what can you, as a manager or executive, do to make AI work within your organization? Frits Korthals Altes and Egbert Clevers offer 10 recommendations for AI Strategy Execution.​

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Healthcare
Alexander Bruinsma

Seven Questions for Turner’s Healthcare Expert Annelies van der Ham

Healthcare logistics expert Annelies van der Ham has joined Turner’s healthcare practice. With a completed doctoral dissertation on the organization of healthcare logistics and years of consulting experience under her belt, she is truly an asset to Turner. What kind of experience does she bring to the table? What valuable insights does her research offer? And what are her ambitions? We get to know Annelies through seven questions.​

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Artificial Intelligence
Alexander Bruinsma

Scalable AI Solutions for Education

Jeroen Visscher of Turner has joined the Dutch AI Coalition as the leader of the Education working group. Recently, he has brought together a team of stakeholders from education, research, the business community, and government to join this working group. It’s time to meet one of the working group’s founding members: Gerdinand Bosch, the CIO of Avans University of Applied Sciences.

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